The rise in popularity of websites like Google+ Local, Yelp and CitySearch has completely changed the face of word-of-mouth marketing. Each of these sites allows consumers to submit online reviews rating everything from their neighborhood sushi restaurant to their local dentist office. Many customers will use such online review sites to judge whether or not they will visit a particular doctor by reading the patient reviews of doctors. As a dentist, it’s important you know how to get Google reviews posted and to make sure you are managing your online dentist reviews. Do you know what your dentist review ratings look like?
How to address a negative review
The fact is, more people use online review sites when they have something negative to say about a dentist or dental practice than when they have a positive experience. That’s why it’s important to know how to address a negative dentist review and counteract it. In the event of a bad review, there is no way to delete it from the site. The best way to counter a negative review is by building up a large number of positive reviews and to get people talking about your dental practice in a positive way through social media.
How to encourage a review
Prodentite can help by providing online reputation management for your dental practice. We help our clients create strategies to get more positive online reviews and counteract negative reviews by using in-office marketing programs, social media strategies and local SEO to get patients talking about their dental practice in a positive way. Don’t let one patient whose had a bad experience in your office prevent you from gaining new patients. Let Prodentite help manage your dental practice’s online reputation to ensure potential patients know about all the good things you are doing for your patients and in your community.